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“We partnered with Nerak Training and Consulting to deliver classroom customized computer training to our REALTOR® Members. I use the word “partner” because I truly felt we were partners throughout the process from the beginning to end. Responsive, professional, adaptive and accountable are all words I would use to describe the Nerak team. They took the time to understand our needs and that of our Members and then developed, paced and delivered the sessions accordingly. The program they were delivering to our Members had a very high level of sophistication and customization and evolved as the training progressed. Evaluations regarding their training team were extremely positive and it was a bonus to work with a local company.”
Janice Myers - Executive Director Okanagan Mainline Real Estate Board
We are very pleased with the flexibility and experience that the folks at Nerak brought to our recent user documentation and training project. It was important to us to get a number of end user instructional videos in place shortly after the release of our RI360 software. Karen Naumann was very understanding and worked closely with us as the final solution and user experience were still evolving. She scripted and produced a video series that enhances the transfer of knowledge to RI360 users when they read our user reference manual as well as interact with our online help. Well done Nerak...!
Reviewed by: Kevin Fedorak Principal ReconInsight Ltd. http://www.reconinsight.com/
"[We] have contracted Nerak Computer Services for the past eleven years to provide course materials and instructors for our Administrative and Support Staff training programs. Karen has an excellent staff, well trained and knowledgeable. They are dependable. Once a commitment is made to a project, I know I can get on with other things. Nerak will fulfill their end."
Reviewed by: Laurie Davison Manager, Desktop Technology Program University of Calgary Calgary, AB CANADA
"We needed trainers to be able to support end users on a very sophisticated, industry specific application. Nerak was able to learn the application, develop training material and provide training to the end users with ease. They have become an excellent resource for training. We are thrilled with the results and highly recommend Nerak."
Reviewed by: Eva Kwan Managing Director Query Solutions Calgary, AB CANADA
"If you are a computer beginner and want an easy, yet thorough, introduction to computers, this is the right choice. If you are an old timer who already knows computer fundamentals, this program can still help you fill in a few blanks in your training that you may have overlooked for years. It offers both an interactive mode and a slide show mode of presentation. This way, the learner can chose to run through the slide show first, for a non-intimidating overview of the material, and later go back to a step by step approach in the interactive mode to learn new computer skills in a very practical hands-on manner. This program covers the essential knowledge and skills required to understand Windows98 and Windows ME including Outlook, Windows Works word processing, and Navigating and Exploring the Internet. In addition it includes instructions on use of Quicken. I bought this tutorial for my own use and after learning how great it is, I bought another copy for my Daughter and Grandson. I like it!"
Reviewed by: R.V.W., Menifee , CA
"Nerak Computer Services rose to the challenge. We were able to meet with the trainers themselves and discuss the specific needs of each individual group of users. Within four weeks, we had approximately 75 users trained in various levels of MS Office 2000. The trainers were extremely knowledgeable and innovative in their training techniques. Their enthusiasm and professionalism was central to the projects success... I personally found their dedication and consistency a refreshing change in today's market."
Reviewed by: Barb Noad Information System Support Specialist Calgary Zoo Calgary, AB CANADA
"Feedback indicated that the material covered was appropriate, the trainers were found to be knowledgeable, and they very much enjoyed the enthusiasm and professionalism of the trainers. I found Karen and her team to be excellent trainers who were able to quickly identify work that needed to be done, and they worked well with very little direction. Nerak Computer Services Ltd. are a valuable addition to any team as they have proven to be customer oriented, cooperative, and able to grasp the nuances of customer support and management techniques."
Reviewed by: Greg Thompson Manager, Informatics Banff National Park Banff , AB CANADA